The Kirk Consultancy


Helping companies become better at the things that matter most to customers.

Our financial services expertise is reflected in the major UK and international organisations our team has been chosen to work with. This includes:

  • HBOS
  • Lloyds TSB
  • MasterCard
  • Morgan Stanley
  • Royal Bank of Scotland Group
  • UBS
  • Aegon
  • American Express
  • Association of British Insurers (ABI)
  • Aviva Group
  • AXA
  • Barclays
  • Financial Services Authority (FSA)

Treating Customers Fairly
We are proud to have advised the Financial Services Authority, leading retail financial services groups and industry trade bodies on the priority issue... read more on Treating Customers Fairly »

Customer Impact Scheme
The Kirk Consultancy advised the Association of British Insurers (ABI) and senior industry executives on how to improve customer experiences and the reputation of the UK's life insurance and pensions industry...read about our Customer Impact Scheme »